All CollectionsTroubleshooting & FAQsTroubleshooting & FAQsSomething's gone wrong? Find the answers here.7 articlesTroubleshooting: WWCC validation issuesCommon reasons a Working With Children Check doesn't validate automatically, and how to fix them.Troubleshooting: Why did lots of our trainees suddenly become Pending?How to find out why someone's status changed, and the most common reasons many people go Pending at once.Troubleshooting: I'm stuck on a step of my trainingFixes for the most common reasons trainees can't move on to the next step of their course.Trainee FAQ: managing your Safe Ministry Check profilePasswords, emails, referees, police checks and WWCC updates: answers to the questions volunteers and leaders ask most.Referee FAQ: responding to a Safe Ministry Check reference requestGot a "Please provide a reference" email? Here's what it is, how to respond, and what to do if something isn't right.Why are we getting an overdue reminder when we've already paid?Why payment reminders can keep arriving after you've paid, and what to do about overdue invoices.Why is Safe Ministry Check training GST-free?Why there's no GST on your Safe Ministry Check invoice.
