Payment reminders are sent automatically until your payment has been matched to the right invoice. If you've paid recently, the reminder has most likely crossed paths with your payment.
Common reasons
Your payment hasn't been matched yet. Bank transfers are matched to invoices by our finance team, so it can take some time, especially around weekends and public holidays.
The payment didn't include the invoice number. Without a reference, we may not be able to tell which invoice it's for.
You paid a different invoice. Each monthly invoice covers the previous month's charges, so paying this month's invoice doesn't clear an older one that's still outstanding.
A card or direct debit payment didn't go through. For example, the card may have expired.
Check your invoices and payment method
In your administration portal, open the Settings menu and select Subscription Details.
Under Billing, check your current payment method.
Under Invoices, choose a month and click View Invoice to see what it covers.
What to do
If you've already paid, email [email protected] with the invoice number, the date you paid and the amount. We'll match it up and let you know.
When you pay by bank transfer, use the invoice number as the reference and pay the exact amount on the invoice.
To avoid manual payments, add a credit card or direct debit on the Subscription Details page. Manual invoices include a $5.50 monthly processing fee. Direct debit has a $2.50 monthly processing fee, and credit card payments have no fee.
I've just added a credit card. Will my overdue invoice be charged automatically?
No. A new credit card is used from your next invoice. For any invoice that's already overdue, please pay it yourself, or email [email protected] and ask us to charge it to your new card.
I've just added direct debit. Will my overdue invoice be charged automatically?
No. A new direct debit is used from your next invoice. For any invoice that's already overdue, please pay it yourself, or email [email protected] and ask us to charge it via direct debit.