If you can't move on to the next step of your safe ministry training, try the fixes below for the problem you're seeing.
The Proceed button on the Code of Conduct step won't work
If you can click Sign now but can't click Proceed, your church hasn't added its Code of Conduct yet. Please let your church's safe ministry administrator know. Once they add it, you'll be able to continue.
For administrators: add your Code of Conduct in Settings > Organisation Settings and save it. A very long Code of Conduct can also stop this step working, so if it's already there, try shortening it. See The Code of Conduct for more.
A video won't play, or the next step doesn't appear after it
Try a different browser. If you're using Safari, try Google Chrome.
Clear your browser's cache and check its privacy settings aren't blocking the video player.
Try a different device, such as a computer instead of a phone.
My progress didn't save, or I'm back at the start
Your progress saves as you go, so you can stop and come back later. When you log back in, choose Resume, not Restart. The two buttons are close together, and Restart takes you back to the beginning. If you've lost a lot of progress, email us and we can help.
There's no option to say I don't work with children
Some churches require everyone to have a Working With Children Check, whatever their role. If you think this shouldn't apply to you, check with your church's safe ministry administrator.
My referee's details won't save
Check there are no extra spaces before or after the phone number or email address, and enter the mobile number as 10 digits (for example, 0401 234 567). Then try again. If it still won't save, email us your referees' details and we can add them for you.
Still stuck?
Email [email protected] with:
your name and church
the course you're doing and the step number you're stuck on
a screenshot of what you can see, if possible.
For administrators: you can see exactly what a trainee sees by opening their profile, choosing Login to Trainee Portal as [name] from the actions menu, and clicking Go.