This article is for volunteers and leaders completing safe ministry training and screening through their church. If you manage your church's account, see the administrator articles instead.
I've forgotten my password, or the reset email isn't arriving
Go to your church's own Trainee Portal. Its address looks like yourchurch.safeministrycheck.com.au and is in the invitation or reminder emails your church sent you. Please use this address, not the main Safe Ministry Check website.
Use the forgotten password link on the login page and enter the email address your church has on file for you.
Check your junk or spam folder for an email titled "Reset your SafeMinistryCheck.com.au access password".
If the email still doesn't arrive, ask your church's safe ministry administrator to send you a password reset email from your profile, or email [email protected] with your name and church.
I got a password reset email I didn't ask for
Your church's administrators can send you a password reset email, for example when they invite you to do your training or remind you that it's due. If you weren't expecting it, you can ignore it. If you're worried that someone else is trying to access your account, contact us at [email protected].
I'm no longer serving. How do I stop these emails?
Your profile belongs to your church, so only their safe ministry administrators can archive it. Once they do, the reminder emails stop. Please contact someone at your church and ask them to archive your profile. If you can't reach anyone there, email [email protected] with your name and church, and we'll pass your request on.
How do I change my email address or other details?
Log in to your church's Trainee Portal.
In My Details, click Update.
Change your details, then click Save changes. You'll see the message "Thanks, we've updated your details."
The email address you save here is the one you'll use to log in from now on. If your church manages your details in Elvanto or Planning Center, ask them to update your email there too.
Who can I use as a referee?
You'll be asked for two referees who:
have known you for more than 6 months
are not related to you (for example, not your spouse, parent, child or cousin)
have been in leadership over you (for example, your ministry leader, group leader, coach or boss).
Your first referee should be from within your church, such as a small group leader, ministry team leader or pastor. Your second referee should be someone from outside your church community, such as someone from your workplace or sports group. If you're not sure who to use, check with your church.
How do I change my referees' details?
Log in and scroll down to My Safe Ministry Checks.
Click Update beside My Character Referees.
Correct each referee's name, mobile and email address, then click Next to save. You'll see the message "Thank you. We have updated your referee(s) details."
Any referee whose details you changed is sent a new request.
My referee hasn't received the request
Check that their email address and mobile number are correct, with no extra spaces, and ask them to look in their junk or spam folder. If their details are right and they still haven't received it, ask your church's safe ministry administrator to resend it, or email [email protected].
I already have a police check. How do I submit it?
You can't upload a police check to your profile yourself. Send a copy of your police check certificate to the person at your church who manages safe ministry. They can record it on your profile, and the reminders about it will stop. Please check with your church before paying for a new police check.
I've renewed my Working With Children Check. How do I update it?
Log in and scroll down to My Safe Ministry Checks.
Click Update beside your Working With Children Check (for example, My NSW Working with Children Check) and enter the details of your new card.
In states where checks are verified automatically, such as NSW, you don't need to enter an expiry date. It's filled in once your check is verified. Verification can take a little while, so your status may show as Pending until it's done.