You can't cancel your subscription from inside the administration portal. Instead, an account administrator emails our finance team and we close the account for you. Before you do, please download a copy of your records, because closing your account permanently deletes your data.
Step 1: Download your records
In your administration portal, open the Settings menu and select Organisation Settings.
Scroll down to History and Downloads.
Beside Full trainee list, click CSV File to download a spreadsheet of your trainees.
Beside Full history log, click Download to save your account's history log.
Keep these files somewhere safe. Once your account is closed, we can't recover any of your information.
Step 2: Email our finance team
Email [email protected] with:
your church or organisation's name
a request to cancel your subscription and close your account.
Please send the email from an account administrator's email address. We'll reply to confirm once your account is closed.
Invoices
Any overdue invoices need to be paid before we close your account. Because your subscription is billed monthly in arrears, you'll then receive one final invoice for your last month, which also needs to be paid.
Cancelling a free trial
A free trial doesn't automatically become a paid subscription. If you've received an invoice you weren't expecting, or you'd like us to close your trial account, email [email protected].