Sometimes the same person ends up with two profiles in your account, for example, when your church management system creates a new profile because their details changed. Safe Ministry Check flags these as possible duplicates so you can combine them into one profile.
Combine duplicate profiles
In your administration portal, open the Trainees menu and select Duplicate Trainees.
Each group under Possible Duplicates shows profiles the system thinks may belong to the same person (for example, ones sharing an email address). Check that they really are the same person.
Make sure only the profiles you want to combine are ticked, then click Combine selected under that group.
You'll see a message confirming the merge, along with any details that were different between the profiles (for example, a different first name).
Please note that combining profiles cannot be undone. Check the names and details carefully before you click Combine selected.
After you combine
The person is left with one profile. The merge is recorded in the profile's History Log, and any details that were different are noted in the Notes field.
Open the profile and check their name, email and mobile number are correct. If they aren't, click Update in the Details section to fix them.
If either profile had an approved photo of a WWCC or Blue Card, check it's still there. If it isn't, ask the person to upload it again.
What if they aren't duplicates?
Unticking a profile only leaves it out of that merge. It doesn't remove it from the Duplicate Trainees list, and there isn't currently a "not a duplicate" option. Profiles are often flagged because two people share an email address, such as a married couple. To stop them being flagged, give each person their own email address. If one profile really is an extra, you can delete it instead (see How To: Archive, Unarchive & Delete Trainees).
Syncing with Elvanto or Planning Center
If you sync with a church management system, a duplicate can appear when a person's details don't match exactly. For Planning Center, the first name, last name, email address and mobile number all need to match. If they don't, a new profile is created and the old one is archived. Combine the profiles, then make sure the person's details are the same in both systems so the duplicate doesn't come back.