Summary: When a trainee discloses a prior formal accusation in their Personal Disclosure Statement, their profile automatically shows as "Error". If your church leadership decides the person can serve, an administrator can change their disclosure to "Recorded and cleared" to remove the Error. They'll show as "Cleared" once nothing else is outstanding.
Important: Allowing someone with a formal accusation against them to serve in any ministry is a decision for your church and its leaders. Safe Ministry Check takes no responsibility for decisions about whether a person is fit to be involved in ministry.
Why the profile shows "Error"
In the Personal Disclosure part of their screening, trainees choose one of three options about prior formal accusations.
If they choose either "Yes" option, their profile on the administrator dashboard automatically shows as "Error".
Change the status to "Cleared"
Log in to the Administrator Dashboard.
Go to the Trainee List and find the person, or search for them using either search bar.
Click their name.
Scroll down to the Declarations section and click the blue Update button.
Click the Historical disclosure box with their response.
Change the selection to Recorded and cleared. Your change saves automatically.
Click Done. The trainee's status then moves to their next outstanding item, so they'll only show as "Cleared" if nothing else is outstanding.
Note: Trainees can't choose this option themselves during screening. This makes sure church leaders are aware of every disclosure involving a prior formal accusation and can act accordingly.